Frequently Asked Questions About Thomson Reuters Case Center for the Ontario Court of Justice

Below are frequently asked questions and answers about using Case Center in the Ontario Court of Justice.

1. How do I know if my case has been selected for Case Center

Tip: Make Case Center a trusted sender by saving Home | Thomson Reuters Case Center in your list of email contacts or regularly check your junk folder for emails from Case Center.

Tip: Remember to include your current email address on all court documents filed with the court.

If your case has been selected for Case Center you will receive an email invitation from Case Center to upload your materials prior to your case conference, motion or other family law hearing as specified through the Ontario Court of Justice Notice to Profession and Public dated November 12, 2021. The email will include a link to your case within the Case Center platform. If you have not received an email notification it is likely because the type of hearing you have been scheduled for is not using the Case Center platform at this time. Please do not call the court office asking for your case to be added.

2. If I upload my documents into Case Center, is this the same as filing them with the court?

No. Court documents must first be filed in accordance with the applicable rules of court (https://www.ontariocourts.ca/ocj/family-court/casecenter/) before being uploaded into Case Center. After you file your documents with the court office, please upload them into Case Center at least 5 business days prior to your court date so the judge can review them in advance of the hearing.

Tip:  To e-file family documents under the Family Law Rules, click here.

3. How do I Register for Case Center?

To register for Case Center, go to https://ontariocourts.casecenter.thomsonreuters.com/. Click “Register” at the top right-corner and fill in the required information. You will receive an email from Case Center, verifying your registration.

4. How do I login to Case Center?

To login, click “Log On” at the top right corner and enter your username (which can either be the username you created or your email address) and your password.

Tip: Case Center is used in many jurisdictions around the world. Access the Ontario Courts Case Center by clicking on the following link: https://ontariocourts.casecenter.thomsonreuters.com/. You can also save it as a favourite in your web browser.

5. How do I find my case in Case Center?

If your family hearing will be using Case Center, login to Case Center and click on the “View Case List” button at the top of the screen. If you have multiple cases, scroll down to select the case you wish to view. You can also search for the name of the case by entering information into the “Hearing date to/from” fields or text field and then clicking the “Apply Filter” button.

Tip: Search for your case by entering all or part of the name of a case, the court file number, or a hearing date.

6. How do I invite other lawyers, my law clerk or my legal assistant to have access to my cases in Case Center?

Lawyers can give other professionals in their office access to their cases by taking the following steps:

• From the case list, click on the “Update Case” button beside the case.
• Select the “People” tab at the top of the case update screen to take you to the “People Index”.
• Select “Invite New Participant”.
• You will then be prompted to add the person’s email address (which the program will remember after you have inputted it once) and select a role (e.g. Legal Assistant). You will not have to select a role if the new participant has already registered in Case Center.
• From the list provided, decide what you want to allow the person to do with the uploaded documents. Every tick you add grants a new permission, every tick you take away removes one.
• Click on “Invite”. An email will then be sent to the person with a link to access the materials.

Tip: To access a quick reference guide on inviting people to the case, login to Case Center and then click the following link: An individual user can be invited to a case via the Invite New (thomsonreuters.com)

7. How should I name my documents before uploading them into Case Center?

Effective December 13, 2021, when documents are submitted to the court in electronic format, the document name must indicate the following information:

• Document type (including the form number in family cases),
• Type of party submitting the document,
• Name of the party submitting the document (including initials if the name is not unique to the case), and
• Date on which the document was created or signed, in the format DD-MMM-YYYY (e.g. 12-JAN-2021).

Below is an example of how a party may submit documents relating to a case conference:

1. Case Conference Brief Form 17A – Applicant – Smith – 01-JAN-2021
2. Certificate of Financial Disclosure Form 13A – Applicant – Smith – 01-JAN-2021
3. Financial Statement Form 13 – Applicant – Smith – 01-JAN-2021
4. Affidavit of Service Form 6B – Applicant – Smith – 06-JAN-2021

This provincewide document naming protocol applies to all Ontario Court of Justice family locations. It will allow the judiciary to quickly and easily identify documents during virtual and in-person hearings.

8. Will my tabs and bookmarks function in Case Center?

Yes. Effective January 7, 2021, hyperlinks to bookmarks or tabs that point to a location within the same document will be retained when uploaded into Case Center. Hyperlinks that point to an external website also continue to work in Case Center if left in their full address format. As compared to multiple paper documents which can be spread out on a dais during a hearing, a judge will likely only have one or two screens for viewing documents. As a result, navigating among separate documents can be challenging. Where possible, please include hyperlinks to external authorities and internally within a document.

Another way to assist the judge in navigating to a particular page during a hearing is to advise them of the Case Center page number (including the preceding letter — e.g. A13). Case Center automatically numbers each page on a document-by-document basis. Other features in Case Center, such as searching, notetaking, and document sharing, all use the Case Center-generated page numbering. Case Center automatically creates an index that can be used from the review screen. This index can also be downloaded from the Bundle Tab in the update screen.

Tip: To access a quick reference guide on uploading individual documents, login to Case Center and then click the following link: CHECK OUT THE NEW UPLOAD FEATURES. (thomsonreuters.com)

9. How can I see a list of my upcoming hearings using Case Center?

Click on the “View Hearings” button at the top of the screen to see a list of upcoming hearings. This area can also host a link to video conferencing if a video conference platform is being used for your hearing.

10. How do I upload documents into Case Center?

To locate your case, click the “View Case List” button, find your case and then click “Update Case” to the right of your case name in the list

To add/upload documents:

• Click the “Sections”button at the top of the screen
• Click “Upload Documents”next to the relevant section. You can click and drag documents into the box or click “Add Files” and select the files you want to add.

You will see a list of “Unnamed Event Bundles” in your case. Before each hearing, court staff will assign a name to the next available Unnamed Event Bundle. For example, if your next court appearance is for a case conference, court staff will change the title of the next available unnamed bundle to “Case Conference – (date of hearing)”. Upload all your case conference documents into that bundle. If the next event in your case is a motion, upload all documents you will be relying on at the motion into the bundle titled “Motion (date of hearing)”. Uploading in this manner will make it clear to the judge which documents should be reviewed prior to the hearing.

When uploading documents with fillable fields, such as draft orders, please upload the Word version of the document to allow the fields to remain functional in Case Center. To make edits to a document containing fillable fields, download the document from Case Center, edit it, and then upload it in place of the old document.

Tip: You can add multiple documents at once. Select all documents that you want uploaded and then click “Start Upload.”

Tip: To access a quick reference guide on uploading documents, login to Case Center and then click the following link: CHECK OUT THE NEW UPLOAD FEATURES. (thomsonreuters.com)

11. How do I view documents in Case Center?

Locate your case by clicking on the “View Case List” button. To view documents:

• Click on the case name
• Click on the “Review Evidence”button to the right of your case name
• Click on the name of the document in the left-hand column. Click on the bold type to open a section and see the available documents within the section.

You can also view your documents from the update screen:

• From your Case List, click Update Case to the right of your case name.
• Click Index at the top of the screen
• Click View next to the document you want to look at

Tip: To access a quick reference guide on navigating and viewing the bundle (the case file), login to Case Center and then click the following links:

How to Navigate the Review Workspace (thomsonreuters.com)Pan and zoom, copy direct links to a page and display metadata (thomsonreuters.com)

12. How do I make notes on documents in Case Center?

Case Center has multiple features for making notes and highlights on your version of the uploaded documents. When viewing a document:

• Click on “Notes” at the top of the screen to make additional feature buttons appear.
• Click on “Add a page note”.
• Select the type of note you would like to make (e.g. “Draw a box”).
• Type in your note.
• Click “Save.”
• An index of the notes you have taken will appear in a column on the right-hand side of the screen — click on the “Page” button within each note in the index to be taken back to it.

Tip: To access a quick reference guide on notes, login to Case Center and then click the following link: Case Notes, Pen Notes, Page Notes and Multi-Media Notes (thomsonreuters.com)

13. How do I return to the last-viewed page of a document previously opened in Case Center?

If you wish to move between multiple documents in Case Center and return to the last-viewed page:

• Click on “Find” at the top of the screen to make additional feature buttons appear, and
• Click on the “Previous Document” button.

14. How can I direct the judge to a specific page of a document?

One way to direct a judge to a specific page is to advise them of the section letter and page number generated by Case Center for the document (e.g. A13). The judge would then:

• Click on “Find” at the top of the Review screen
• Click “Find Page”and enter the page number, and
• Either click “Find Page”or press the enter button on your keyboard to be taken to the desired page.

Another way to direct a judge to a specific page of a document is for the party to open the document in Case Center, click on “Find” at the top of the screen, and then click on the “Direct Others to Page” button. Other parties and/or counsel who have been invited to the case will receive a message that they can click on to be taken to the same page. In virtual hearings, this is preferred over sharing your Zoom screen because the writing in the document is often too small for the judge to read on the laptop screen where Zoom is displayed. Directing others to a page in Case Center is also preferred because it protects the privacy of personal notes made in Case Center which would be shown if you share in Zoom.

Tip: To access a quick reference guide on directing others to a page, login to Case Center and then click the following link: How to direct others to a page (thomsonreuters.com)

15. Can I view more than one Case Center document on my screen at the same time?

You can open multiple documents in Case Center by taking the following steps:

• Click “View” at the top of the screen to make additional feature buttons appear
• Click on “Open in New Tab”

A second reading pane will open so that you can read two documents side by side. You can also use the dual panes feature:

• Click on the Dual Panes Iconin the top right corner of your reading window (i.e. small overlapping rectangles)
• A new reading window will appear with a red header
• Select the document you want to read in your left-hand reading pane
• Click on the Active Pane Iconin the top of your index header
• Select another document from the index, this will now display in the right-hand reading pane
• Click the Active Pane Iconagain to change the selection in your left-hand reading pane
• Click the cross in the top right corner of your right-hand reading pane to return to single pane view

Tip: To access a quick reference guide on dual panes, login to Case Center and then click the following link: How to view two files side-by- side (thomsonreuters.com)

16. Where can I get more help?

After you have logged into Case Center, click on the “Support” button at the top of the screen. From there you can open the Solutions area to read Quick reference guides, FAQ and tip articles and watch videos explaining how to use Case Center. If you require technical support, please email decsupport@thomsonreuters.com or phone 1-800-290-9378:

Tip: View a Case Center tutorial here: Welcome to Case Center (18 minutes)

17. Who do I contact if the Case Center platform is not working properly?

If you need support to resolve technical issues, please call 1-800-290-9378 and select either “Case Center” or “Evidence Sharing” when you reach the directory, or email decsupport@thomsonreuters.com. Technical support provided by Thomson Reuters is available from 8 AM to 5 PM (Monday – Friday) Eastern Time Zone.